You may return most new items with original packaging within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. (Ie: you received an incorrect or defective item.) If you have decided a product is not right for you and would like a full refund this is acceptable, shipping charges against the refund amount may apply.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship heavy items at discounted prices from our competitors. We acheive this from a shipping method where we combine In-House Shipping and close relationships with Third Party solution providers.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option provided to you, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.